The Residential Tenancy Dispute Resolution Service (RTDRS) is an alternative to the courts in resolving landlord and tenant disputes.
The RTDRS is faster, less formal and less expensive than going to the courts.
Landlords and tenants may make an application for remedies under the Residential Tenancies Act. The application fee is $75. Low-income Albertans may ask to have the application fee reduced or waived.
The RTDRS may accept applications of up to $50,000. Applications must be made within 2 years from the date that a potential claim is discovered.
The party filing the application is called the applicant. The other party to the dispute is called the respondent.
Once an application is filed, the RTDRS will set a date, time and location for the hearing. The applicant must deliver a copy of the filed application to the respondent.
A Tenancy Dispute Officer will conduct the hearing, make a decision and issue a binding order that is enforced at the courts.
The RTDRS adheres to the processes outlined in the RTDRS Rules of Practice and Procedure (PDF).
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Refer to the "Frequently Asked Questions" tab for more information.
In this section
RTDRS Procedure Summary (PDF, 1 page)
RTDRS Rules of Practice and Procedure (PDF, 29 pages)